Privacy Policy
Last Updated: January 2025
TJ Hope Foundation ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or interact with our services.
This policy complies with the laws of Cameroon, including Law No. 2024/017 on Personal Data Protection, and follows international best practices inspired by the General Data Protection Regulation (GDPR).
1. Data Controller Information
TJ Hope Foundation is the data controller responsible for your personal information. We are a registered non-governmental organization operating under the laws of Cameroon.
Organization Name: TJ Hope Foundation
Email: info@tjhope.org
Privacy Contact: privacy@tjhope.org
2. Personal Data We Collect
We collect personal information that you voluntarily provide to us when you:
Member Registration
- Full name
- Gender
- Date of birth (minimum age 13 required)
- Email address
- Phone number
- City of residence
- Motivation statement
Volunteer Registration
- Full name
- Gender
- Email address
- Phone number
- City
- Motivation statement
Contact Forms
- Name
- Email address
- Message content
Donation Information
- Name
- Email address
- Payment information (processed securely by our payment provider)
- Donation amount and date
Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referral sources
3. Legal Basis for Processing
We process your personal data based on:
- Consent: For voluntary registrations (member, volunteer, newsletter subscriptions)
- Legitimate Interest: For website analytics, security, and fraud prevention
- Contractual Necessity: For processing donations and providing receipts
- Legal Obligation: For compliance with Cameroon laws, including financial reporting requirements
4. How We Use Your Data
We use your personal information for the following purposes:
- Processing member and volunteer applications
- Communicating about our campaigns, events, and programs
- Sending newsletters and updates (with your consent)
- Processing donations and issuing tax receipts
- Improving our website functionality and user experience
- Complying with legal obligations and reporting requirements
- Preventing fraud and ensuring security
- Responding to your inquiries and providing support
Important: We never sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Sharing and Third Parties
We may share your personal data with trusted third parties who assist us in operating our website and serving our mission:
- Payment Processors: For secure processing of donations (in XAF and other currencies)
- Email Service Providers: For sending newsletters and communications
- Cloud Hosting Providers: For secure data storage
- Analytics Providers: For website usage analysis
- Government Authorities: When legally required (e.g., financial reporting to the Ministry of Territorial Administration)
All third-party service providers are contractually obligated to protect your data and use it only for the specified purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- SSL/TLS encryption for data transmission
- Secure servers with access controls
- Regular security audits and updates
- Staff training on data protection
- Incident response procedures
While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
7. Your Rights
Under Cameroon's data protection law, you have the following rights:
- Right to be Informed: You have the right to clear information about how we use your data
- Right of Access: You can request a copy of the personal data we hold about you
- Right to Rectification: You can ask us to correct inaccurate or incomplete data
- Right to Erasure: You can request deletion of your personal data under certain circumstances
- Right to Restrict Processing: You can ask us to limit how we use your data
- Right to Data Portability: You can receive your data in a machine-readable format
- Right to Object: You can object to processing based on legitimate interests
- Right to Withdraw Consent: You can withdraw consent at any time where we rely on consent
To exercise any of these rights, please contact us at privacy@tjhope.org. We will respond to your request within 30 days.
8. Data Retention
We retain your personal data for the following periods:
- Member/Volunteer Data: Duration of active membership/engagement plus 3 years
- Donation Records: As required by Cameroon financial regulations (minimum 10 years)
- Contact Form Submissions: 2 years from submission date
- Consent Records: Minimum 5 years from the date consent was given
- Website Analytics: 26 months
After the retention period expires, we securely delete or anonymize your personal data.
10. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@tjhope.org, and we will delete the information.
Our member registration requires users to be at least 13 years old.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Sending an email notification (for significant changes)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
You also have the right to lodge a complaint with Cameroon's Personal Data Protection Authority if you believe your data protection rights have been violated.